Frequently Asked
Questions — top646

top646 requires KYC (Know Your Customer) verification before you can make withdrawals. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• UMID / SSS ID
• Voter's ID (COMELEC)
• PRC ID

Upload a clear photo of your ID through the verification section of your account dashboard. Most verifications are completed within 24 hours.

No. top646 strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the top646 Login page.

Go to the top646 Login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) or reset link. Follow the instructions to set a new password. If you're still having trouble, contact our support team at [email protected].

The minimum age to register and play on top646 is 21 years old. This is a strict legal requirement under Philippine gaming regulations and PAGCOR's licensing framework. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately closed.

top646 supports the following payment methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note: top646 does not accept credit card deposits for gambling accounts, and cryptocurrency payments are not supported.

GCash and Maya deposits are typically credited to your top646 account instantly or within a few minutes. Bank transfer deposits may take 15 minutes to a few hours depending on your bank's processing time. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

Minimum deposit amounts vary by payment method. GCash and Maya deposits generally have a low minimum to make top646 accessible to all Filipino players. Check the cashier section of your account for the current minimum and maximum deposit limits per method. All amounts are in Philippine Peso (₱).

A deposit may be declined for several reasons: insufficient balance in your GCash or bank account, exceeding your daily deposit limit set on top646, an unverified account, or a temporary issue with the payment provider. Double-check your balance and account verification status. If the issue persists, reach out to our support team at [email protected].

Log in to your top646 account and go to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount in Philippine Peso (₱), and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

GCash and Maya withdrawals are typically processed within 15–30 minutes after approval. Bank transfer withdrawals (BPI, BDO, Metrobank, UnionBank, etc.) may take 1–3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Common reasons for a delayed top646 withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, a withdrawal amount exceeding your daily limit, or a routine security review. Check your account notifications for any pending action items. If your withdrawal has been pending for more than 24 hours, contact [email protected].

top646 does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO, etc.) may apply their own transaction fees. Check your payment provider's fee schedule for details. All withdrawal amounts are processed in Philippine Peso (₱).

top646 offers a wide range of games for Filipino players:

• Live Casino: Live baccarat, roulette, blackjack, and more with real dealers — visit Live
• Slots: Hundreds of online slot titles — visit Slot
• Bingo: Online bingo rooms — visit Bingo
• Fish Shooting: Arcade-style fish shooting games — visit Let's Shoot

New games are added regularly. Check the top646 Casino page for the full game library.

Yes. top646 is fully optimised for mobile play on both Android and iOS devices. Simply open your mobile browser, go to top646.asia, and log in to your account. All games — including live dealer tables, slots, bingo, and fish shooting — are available on mobile without needing to download a separate app.

Yes. top646's slot and RNG-based games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios with real cards and wheels. top646 operates under PAGCOR's regulatory oversight, which includes standards for game fairness and integrity.

top646 offers a variety of promotions for Filipino players, including welcome bonuses for new registrations, reload bonuses for existing players, cashback deals, and game-specific promotions for slots, live casino, and bingo. Log in to your top646 account and check the Promotions section for the latest active offers and their terms.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must wager a bonus amount before you can withdraw the bonus or winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Always read the specific terms of each top646 promotion before claiming.

Bonuses may not be credited if: the promotion has expired, you did not meet the minimum deposit requirement, the bonus code (if required) was not entered correctly, or your account is not yet fully verified. If you believe a bonus should have been credited to your top646 account, contact our support team at [email protected] with the promotion details.

Log in to your top646 account, go to Account Settings, and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Limits take effect immediately. To increase a limit, a mandatory 24-hour waiting period applies. For full details, visit our Responsible Gaming page.

If you feel you need a break from gambling, top646 offers self-exclusion for 6 months, 1 year, 3 years, or permanently. Email [email protected] with the subject "Self-Exclusion Request" or use the live chat. Your account will be suspended within 24 hours of your verified request and cannot be reactivated during the exclusion period. Visit our Responsible Gaming page for more information.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programmes and support resources for Filipino players. top646 also has a dedicated responsible gaming support team available 24/7 at [email protected]. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for our full suite of player protection tools.